CUSTOMER SERVICE CONSULTANT Exeter Salary: Excellent + Co Benefits Processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales Main duties: · Answering telephone calls. · Processing orders via telephone, fax and e-mail onto a customised computer system. · Liaising with Sales Representatives pertaining to displays, orders, queries etc. · Assisting customers with floor plans and quantity calculations. · Answering telephone queries. · Solving customer problems / complaints. · Liaising with warehouse / carriers with reference to distribution. · Checking order accuracy. · Associated administrative tasks, e.g. pro-formas, carrier documentation etc. · Working with the team to achieve various other tasks as required. Tools and equipment used: Telephone, fax, photocopier and various computer software packages Person specification: · Excellent communication skills with a confident, pleasant telephone manner. · Knowledge/understanding of export documentation is desirable. · A team player. · Good standard of education, A’ levels or equivalent. Basic mathematical ability essential. · Accurate keyboard skills and experience of data entry. · Customer service / sales order processing experience. · A willingness to learn. · Able to work in an organized and methodical manner. · Able to distinguish colour ranges. Our client is also looking for candidates who are fluent in French to work in their Export department.

Posted in Customer Service | Exeter Central

Submitted by michele on Mon, 2008-04-21 23:00.