Pro-actively correspond with customers regarding the return of product, e.g. ensure goods are packed correctly and approved courier is used. Print daily error report and arrange collections and raise any necessary stock adjustments. Ensure timely follow up of complaints with Quality Control and the Technical Advisor. Log all complaints for reporting to management. Responsible for raising claims and credits. Input and update of carriage calculation spreadsheets. Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner. Answering telephone calls. Processing orders via telephone, fax and e-mail onto a customised computer system. Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information. Responding to and solving customer problems / queries / complaints. Liaising with warehouse / carriers with reference to distribution. Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers. Administration of correspondence generated from pro-formas / invoices and distribution Full Job Spec available on request.

Posted in Exeter Outskirt | Manufacturing

Submitted by devonrec on Tue, 2010-01-05 13:56.