PURPOSE OF THE ROLE
Part of the customer services team, responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales.
ROLE ACCOUNTABILITIES
• Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner. Answering telephone calls.
• Processing orders via telephone, fax and e-mail onto a customised computer system.
• Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
• Assisting customers with floor plans and quantity calculations.
• Responding to and solving customer problems / queries / complaints.
• Liaising with warehouse / carriers with reference to distribution.
• Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
• Administration of correspondence generated from pro-formas / invoices and distribution documentation.
• Log customer issues onto CRM system, detailing all communication to the customers.
• Working with the team to achieve various other tasks as required.
Posted in Exeter Outskirt | Manufacturing
Submitted by devonrec on Sat, 2011-10-01 05:00.