PURPOSE OF THE ROLE Part of the customer services team, responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales. ROLE ACCOUNTABILITIES • Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner. Answering telephone calls. • Processing orders via telephone, fax and e-mail onto a customised computer system. • Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information. • Assisting customers with floor plans and quantity calculations. • Responding to and solving customer problems / queries / complaints. • Liaising with warehouse / carriers with reference to distribution. • Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers. • Administration of correspondence generated from pro-formas / invoices and distribution documentation. • Log customer issues onto CRM system, detailing all communication to the customers. • Working with the team to achieve various other tasks as required.

Posted in Exeter Outskirt | Manufacturing

Submitted by devonrec on Sat, 2011-10-01 05:00.