Contract Sales Assistant

PURPOSE OF THE ROLE Part of the customer services team, responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales. ROLE ACCOUNTABILITIES • Liaising with new and existing customers to follow up sales enquiries. • Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner. Answering telephone calls. • Processing orders via telephone, fax and e-mail onto a customised computer system. • Support and liaise with the Contract Sales Managers by answering queries relating to customer details, inputting of orders, displays and providing product ordering information. • Assisting customers with floor plans and quantity calculations. • Responding to and solving customer problems / queries / complaints. • Liaising with warehouse / carriers with reference to distribution. • Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers. • Administration of correspondence generated from pro-formas / invoices and distribution documentation.• Working with the team to achieve various other tasks as required. • Working closely with architects, designers and property developers. This is an exciting role working for a leading, progressive and successful business. For full job description and salary details please contact Devon Recruitment Ltd.

Posted in Ashburton | Customer Service

Submitted by devonrec on Mon, 2012-08-27 05:00.