Customer Service
MAIN RESPONSIBILITIES: • Greet customers and ascertain what each customer wants or needs, without being overbearing. • Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Continually learn about the product ranges. • Maintain records related to sales. • Watch for and recognise security risks and thefts, and know how to prevent or handle these situations. • Recommend, select, and help locate or obtain merchandise based on customer needs and desires. • Answer questions regarding the store and its merchandise. • Describe the range of products and explain the use, operation, and care of them to customers. • Ticket, arrange and display merchandise to promote sales. • Take delivery of stock from the main warehouse and store appropriately. • With the help of the rest of the team, ensure good housekeeping is maintained – a clean and tidy shop is essential. • If required, help customers to their vehicle with purchased product. • Inventory stock.
This is an exciting role working for a leading, progressive and successful business. For full job description and salary details please contact Devon Recruitment Ltd.
Posted in Customer Service | Exeter Outskirt read more
Submitted by devonrec on Tue, 2011-10-04 18:50.
PURPOSE OF THE ROLE Part of the customer services team, responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales. ROLE ACCOUNTABILITIES • Liaising with new and existing customers to follow up sales enquiries. • Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner. Answering telephone calls. • Processing orders via telephone, fax and e-mail onto a customised computer system. • Support and liaise with the Contract Sales Managers by answering queries relating to customer details, inputting of orders, displays and providing product ordering information. • Assisting customers with floor plans and quantity calculations. • Responding to and solving customer problems / queries / complaints. • Liaising with warehouse / carriers with reference to distribution. • Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers. • Administration of correspondence generated from pro-formas / invoices and distribution documentation.• Working with the team to achieve various other tasks as required. • Working closely with architects, designers and property developers.
This is an exciting role working for a leading, progressive and successful business. For full job description and salary details please contact Devon Recruitment Ltd.
Posted in Ashburton | Customer Service read more
Submitted by devonrec on Tue, 2011-10-04 18:34.
Our client is looking for an organised and professional administrator to work in a busy Agency office. You will be:
Articulate
Smart and enthusiastic
Good deal of Common sense
Calm and polite
Computer wizard ?!
Ability to input data and retrieve it !
Full time position. 9-5 mon to Friday (no sats unless required for particular appointment - time off in lieu)
Flexible lunch breaks
Good telephone manner
Run diary
Organise window
Deal with advertising – on line Rightmove, Primelocation, Smart (Tv Gazette)
Meeting and greeting, taking details of prospective tenants
Understanding of need for data protection – confidential info coming through office etc
Comprehension of mailmerge
Eventually this will lead to –
· Taking prospective tenants to see property
· Inventorys
· Taking meter readings
· Receiving rent onto the system
· Chasing overdue rents
· Preparation of tenancy agreements
Posted in Customer Service | Exeter Outskirt read more
Submitted by devonrec on Tue, 2011-09-20 05:00.
