Manufacturing
PURPOSE OF THE ROLE
Part of the customer services team, responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales.
ROLE ACCOUNTABILITIES
• Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner. Answering telephone calls.
• Processing orders via telephone, fax and e-mail onto a customised computer system.
• Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
• Assisting customers with floor plans and quantity calculations.
• Responding to and solving customer problems / queries / complaints.
• Liaising with warehouse / carriers with reference to distribution.
• Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
• Administration of correspondence generated from pro-formas / invoices and distribution documentation.
• Log customer issues onto CRM system, detailing all communication to the customers.
• Working with the team to achieve various other tasks as required.
These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.
Tools and Equipment used:
Telephone, fax, photocopier and various computer software packages e.g. basic word, basic excel, e-mail and CS3 (tetra) system.
PERSON SPECIFICATION:
To success in this role the person needs to:
• Possess excellent communication skills with a confident, pleasant telephone manner.
• Be a team player.
• Have accurate keyboard skills and experience of data entry.
• Have proven customer service / sales order processing experience.
• Be enthusiastic with a desire to strive towards continuous improvement.
• Be IT literate, with good MS Office and CRM skills, training will be given as necessary.
• Have the ability to work to set standards and procedures.
• Be able to work in an organised and methodical manner.
• Have a willingness to learn.
• Be educated to a good standard - A’ levels or equivalent. Basic mathematical ability essential.
• Be able to distinguish colour ranges.
Posted in Exeter Outskirt | Manufacturing read more
Submitted by devonrec on Tue, 2010-06-29 05:00.
A key part of the Marketing Team, responsible for the delivery of high quality, creative
communication to press, industry bodies and customers, in line with company guidelines and
marketing strategy.
ROLE ACCOUNTABILITIES
• Work with Marketing Manager to develop an external communication strategy which covers
markets in the UK and overseas, press and trade publications.
• Co-ordinate all PR activity in the UK and overseas, building the company profile and raising
brand awareness.
• Prepare, type and check press releases, news articles and dealer communications
• Assist the Marketing Manager with planning advertising schedules for
national, local and international home interest magazines.
• Monitor the press coverage received across the businesses, collate and provide monthly
reports for the Board, also update Sales Team with all PR activity.
• Fulfil all press and dealer enquiries / sample / image / copy requests professionally and
promptly.
• Build good relationships with key media personnel, with the view to developing strong
working partnerships and increasing company exposure.
• Review and update website content
• Represent the company externally and act as a spokesperson as and when required.
PERSON SPECIFICATION:
To succeed in this role the person needs to:
• have a proven track record of PR in a consumer environment, preferably within the retail
industry;
• have a proven track record of developing and implementing creative PR campaigns and
solutions;
• show good attention to detail, whilst maintaining a flexible, adaptable approach;
• be a self starter with the ability work on own initiative, but within the confines of a
departments resources and timescales;
Posted in Exeter Outskirt | Manufacturing read more
Submitted by devonrec on Tue, 2010-06-29 05:00.
PURPOSE OF THE ROLE
Part of the Accounts Team, responsible for maintaining purchase ledger records and
provide support to the Purchase ledger supervisor and Assistant Accountant
MAIN RESPONSIBILITIES:
• Open of post, stamp and distribution of purchase invoices and credit notes to internal managers.
• Check and Post purchase invoices and credit notes onto our sage line 500 system with payment
dates.
• Scanning purchase invoices once paid through our bacs system.
• Record cheques received from customers onto excel and preparation of banking.
• Preparation of bacs payment run and support to the Purchase Ledger Supervisor.
• Collation of expenses and credit card expenditure.
• Reconciliation of supplier statements. And petty cash
• Facility administration support.
• On a rota basis, taking cash and cheques to the bank
• These are the main functions of the job but employees may be required to carry out other duties as
may be reasonably required.
PERSON SPECIFICATION:
To succeed in this role the person needs to:
• Be motivated and well organised,
• Have good attention to detail, whilst maintaining a flexible and adaptable approach.
• Be numerate
• Demonstrate good IT skills.
• Possess excellent
Posted in Exeter Outskirt | Manufacturing read more
Submitted by devonrec on Tue, 2010-02-23 13:44.
Our established and growing client is looking to recruit an experienced telelsales consultant who will have the ability and confidence to 'cold call' potential customers and building a rapport with current customers. Our client is a competitive salary and benefits including a bonus, contributory pension scheme, staff discounts, childcare vouchers, accident insurance and death in service cover. In addition there is structured training and the potential for career progression within this rapidly growing dynamic company.
ROLE ACCOUNTABILITIES
Ringing current and potential customers to generate sales.
Answering telephone queries.
Processing orders via telephone, fax and e-mail onto a customised computer system.
Arranging customer visits.
Provide back up support for the contract sales administrators.
Liaising with the warehouse / carriers with reference to distribution.
Checking order accuracy.
Liaising with Sales Manager pertaining to displays, orders, queries etc.
Solving customer problems / complaints.
Creating and maintaining a customer database.
PERSON SPECIFICATION:
To succeed in this role the person needs to:
have a proven telesales background;
possess excellent communication skills with a confident, pleasant telephone manner;
have previous cold calling experience on the phone;
able to work in an organised and methodical manner;
be persuasive and tenacious;
be self-motivated and not fazed by set backs;
demonstrate they have the ability to work under pressure to tight deadlines;
be able to distinguish colour ranges;
be computer literate, and competent in MS Office applications.
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Submitted by devonrec on Mon, 2009-09-07 05:00.
Our client is looking either for a Junior Export Co Ordinator to join the team with the potential to learn the role though possessing basic yet key administration and IT skills or a candidate who has good export documentation experience. You will be part of a team of 7 and you will have the ability to work on your own initiative and as part of the team. You will also be able to prioritise a busy workload working to deadlines with excellent written and verbal communication skills.
The position will involve a variety of tasks but to list a few:
Export order processing - entering orders onto the mainframe and producing picking lists for the warehouse
Booking consignments with hauliers and freight agents
Raising export documentation
Invoicing
Credit control
Posting Cash
Chasing bad debts
The candidate must be computer literate with a sound knowledge of word, excel and outlook
Previous experience in exporting would be an advantage but not essential.
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Submitted by devonrec on Mon, 2009-02-16 00:00.
